Lives on the Line: How the Philippines became the World's Call Center CapitalThe call center industry is booming in the Philippines. Around the year 2005, the country overtook India as the world’s “voice capital,” while industry revenues are now the second largest contributor to national GDP. Drawing upon case studies of sixty Filipino call center workers and two years of fieldwork in Manila, this book shows how call center jobs allow Filipinos to earn a decent living and stay at home. Filipina women and transgender Filipinos in particular use their voices as strategic resources. Call centers are for them lifelines and lifestyles. Taken as a whole, this study advances debates concerning global capitalism, the future of work, and the lives of those who labor in offshored jobs.