Course Reserves for the School of Social Work

While Leganto usually works well, you may encounter occasional issues. Here’s how to troubleshoot common problems:

• Browser Issues:

  • Browser Type: Certain browsers, especially Safari, can cause problems with Leganto. Switching to a different browser can often resolve these issues.

  • Solutions:

    • Restart Your Device:  A simple restart can sometimes fix the problem.

    • Try a Different Browser: Use Google Chrome or another browser, and consider using "incognito" mode.

    • Clear Browser Cache: Clear your browser cache and cookies, then try logging in again.

    • Use a Different Device: If the problem persists, try accessing Leganto from another device to see if it’s device-specific.

• Accessing Reading Lists:

  • Direct Access: If you experience problems accessing your reading list through Blackboard, try going directly to the main BU Libraries Course Materials page and enter the course code. This may bypass Blackboard issues.

• Error Messages:

  • "Illegal Institution - Please try again": This may indicate that cookies are blocked. Enable third-party cookies in your browser settings. You can refer to the University of York's troubleshooting guide for instructions.

  • "Oops! This item is not available" or a blank screen: The item might be from a reading list that has expired.

• Further Assistance:

  • If these steps do not resolve the issue, please contact ask@bu.edu for additional support.