Diverted to Delhi (streaming, Academic Video Online)
This film explores a new phenomenon in the global economy. The toll-free telephone numbers used to place orders or get information are often answered thousands of miles away, by Indians impersonating local operators.
Diverted to Delhi follows a group of university graduates through a rigorous crash course which they hope will prepare them for prestigious, well paying positions in these call centers. Over a three-week period, they will attempt to improve their English language and presentation skills, change their names, modify their accents and put aside their own cultural identities as they learn to speak and think like their international callers. This adds a new cultural dimension to 'globalization.'